Reservations / Checking In
 You must reserve a spot prior to class via your phone app when you arrive. Reservations open 24 hours in advance of each class.    

Tardiness 
We ask that you arrive 5 minutes prior to your class start time to ensure that we can begin promptly. For safety reasons if you are late, you may have missed critical parts of the warm-up and/or workout briefing. Coaches discretion to allow you to stay or take another class.

Holds
Please email your hold request at least 5 business days prior to your hold start date, thanosfitness@gmail.com. There are no retroactive holds: you must let us know in advance if you wish to place your membership on hold. A start and end date are required for every hold. Upon expiration of any hold, the member’s account will automatically become active, and payments will resume. The maximum hold period is 3 months; the end date can be adjusted earlier if you’re ready to return, or later up to the maximum 3 months. If 3 months has been reached, the membership must either be reactivated or it will be dropped and any remaining credit will be forfeited. If we do not hear from you regarding what you would like to do with your membership, it will be dropped and any remaining credit will be forfeited. Discounted/promo rates will not be carried over when re-registering unless it is still being offered.

Cancellations
All cancellation requests must be submitted via email thanosfitness@gmail.com before the membership renewal or monthly contract membership billing date. Retroactive cancellations are not permitted. We’re not your typical gym and we’re happy to cancel your membership if you won’t be able to use it. BUT we’re a small admin team, so to ensure you won’t be charged, please make sure to submit your cancellation request at least 5 business days prior to your renewal date. Should you submit a cancellation request 1-5 business days prior to your renewal date, you may be charged but we will refund your payment once your cancellation has been processed. Failure to notify by the deadline will result in the payment for the next month processing. No refunds will be processed. Discounted/promo rates will not be carried over when re-registering unless it is still being offered.

Billing, Auto-Renewal & Expiration Dates
Monthly membership renewals on the 1st of each month unless specified otherwise. All memberships will auto-renew unless you cancel according to the cancellation policy. Failure to attend class does not relieve you of the obligation to cancel or place a hold on your membership.

Past Due Payments / What Happens If Your Card Doesn’t Go Through
We understand that cards are often lost or stolen or expire, and a charge will sometimes be declined. We ask that in this case, you provide us with updated billing information in a timely manner. If two weeks has passed your membership will cancel. Discounted/promo rates will not be carried over when re-registering unless it is still being offered.

***If you have any questions, comments, or concerns, please send us an email to thanosfitness@gmail.com